For commercial quantities contact shop@sparkk.com.au

Frequently Asked Questions

Have some questions that need answering? Well, we might not be able to help with the big ones. Unless they are cushion related! Have a read through and if you're still pondering then shoot us an email at cushions@sparkk.com.au

SHIPPING & DELIVERY -

ORDERING FROM OVERSEAS? - Shipping cushion covers is pretty straight forward. We have a flat rate of $25 AUD and free shipping for orders over $200! At the moment we are unable to ship cushion inners overseas. 

DELIVERY TIMES - We make your cushion when you order it. This means no wastage!  All cushions are hand made and digitally printed using eco friendly methods. Please allow 7-10 days production with additional delivery time on top of that. This is us being very generous - usually it will take less than this.

XMAS DELIVERY TIMES 2015- For guaranteed delivery by Xmas please order by EOD 07/12/15

All deliveries require a signature to confirm the safe arrival of your order. Please provide a shipping address you will be available at to sign for.

SYDNEY -  Y ou can expect delivery within 2-3 days from production, the rest of Australia about 3-7 days.

NZ - Please allow 5-7 working days for delivery from production.

INTERNATIONAL - Please allow up to two weeks for delivery from production.

But we will let you know when it's on it's way.

Please note, unfortunately we cannot ship to PO boxes. Please contact us to arrange an alternative. 

SIZES -  Our sizes are: 35cm x 50cm; 50cm x 50cm; 60cm x 60cm. The design will differ a little on each size due to more or less of the repeat. Everything on our website is 50cm x 50cm. If you would like a custom size, that’s easy! Just contact us HERE.

INNERS -  All our cushions are supplied without inners, but you can buy them separately on each page. Our inners are 100% Australian feather and locally supplied. 

If you are supplying your own cushion inner, we recommend getting it 5cm larger so it’s nice and plump. (Example for a 50cm x 50cm cushion we recommend a 55cm x 55cm feather inner)

OUTDOORS -  All our designs can be printed on outdoor fabric! We have a lovely outdoor linen-textured polyester suitable for occasional outdoor use (this just means they shouldn’t be left outside overnight too often). We also supply outdoor inners, they are 100% dacron and made from 80% recycled plastic bottles. They are Australian supplied as well. Please contact us  HERE!

TRADE -  All of our cushions are available at wholesale price for trade. Please contact us HERE to request a trade pack or order cushions. 

RETURNS & EXCHANGE -  Sparkk has a straightforward approach to returns. Please head over to our RETURNS & EXCHANGE  page for full details. 

CUSTOM DESIGNS & COLOURS -  Have you been to www.sparkk.com.au? There you can custom colour any of our designs, request a sample and if you’re happy with it let us know and we can make cushions for you out of your chosen colours. If you are after custom design, please send an email to cushions@sparkk.com.au for full details and pricing. 

CARE -  We print on two different basecloths that we print on -

The first is is a high performance polyester/linen blend fabric which has the look and feel of linen, but without the need to be too precious about how and where it is used! Kids and gods - bring them on!  This is machine-washable and dry-cleanable

The second is a beautiful Belgian linen, a little more of a diva perhaps, better suited to rather more tranquil environments, and completey gorgeous to look at! This is hand wash, spot clean and dry clean only. 

DO YOU CARE ABOUT THE ENVIRONMENT?

Yes, as a matter of fact, we do! Yay! Some of the things we do at Sparkk:

  • We manufacture locally
  • We print to demand which means we don't make anything that doesn't sell, avoiding excess product and wastage. 
  • Most of our print chemistries are water-soluble and there is minimal waste produced
  • The paper by-product of our manufacturing process is recycled
  • We have chosen polyester as our primary textile substrate because of its high durability and colourfastness. Polyester’s ecological impact compares favourably with natural fibres such as cotton, wool and linen when their high demands for water, pesticides and arable land are considered
  • We transport our basecloths to Australia by ship
  • We are committed to employing environmental and energy conservation practices in our company wherever possible
  • We regularly research latest developments in sustainable textile production practices to ensure we are informed and using all available processes to reduce the environmental impact of our production and products

 

CONTACTING US -  Please let us know what is on your mind! Give us a call in our Sydney studio on (02) 9517 4600, email us on cushions@sparkk.com.au or head to the CONTACT page to send us a message directly. We're here to help!

SALE ITEMS - Sale items not valid with any other offer. No exchange or refund on sale items.